Factory Service Center FAQs

Have a question about how to schedule an appointment with the Factory Service Center or how the repair process works? Find the answer below, or read our blog post detailing the experience from start to finish.

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What kind of service can I get at the Factory Service Center?

We provide repairs, maintenance, winterization, and other seasonal maintenance for all Winnebago motorhomes. Please see the Factory Service Center page for more details and pricing.

What are your hours?

Regular: Monday–Friday, 7:00 a.m.–3:30 p.m.
Winter hours: Monday–Thursday, 6:00 a.m.–4:30 p.m.
Note: The Service Center is closed on weekends and holidays.

How do I schedule an appointment with the Factory Service Center?

Call us at (866) 311-7133 or fill out our online scheduling form.

Do you make walk-in appointments?

Every day, we keep a first-come, first-serve waitlist for walk-ins. You must check in on-site to be added to the waitlist. Waitlist service is limited to seven repairs per customer.

Can I have my Winnebago towable serviced at the Factory Service Center?

The Factory Service Center does not currently provide maintenance or repairs for towables. The closest Winnebago Towable servicing dealer to the factory is Bish’s RV in Urbana, IA. For Grand Design RVs, the closest servicing dealer is Goodlife RV in Webster City, IA.

Can I get service for my non-Winnebago RV?

Due to the specialized knowledge of our technicians and staff, we do not currently provide service for non-Winnebago RVs.

How many repair items can I schedule at once?

If you schedule an appointment ahead of time, there is no limit to the number of items you can request. Please be comprehensive when scheduling your appointment to ensure we have the time and materials available to complete your service. A large volume of repair and maintenance items may require multi-day service.

Walk-ins are limited to seven items per appointment.

Can I add additional items to my service?

When you check in for your appointment, you'll have the opportunity to meet with your technician, and you can request additional repairs and maintenance at that time.

Depending on the size and nature of the additional request, we reserve the right to require you to make a new appointment for the additional repair item(s).

How long will my service take?

The length of your service depends on many factors, including the complexity of the repair item(s) and availability of materials. Service can range from a few hours to several days.

Can I use insurance for my repairs?

We're happy to work with your insurance company for the repairs to your vehicle. Contact your insurance provider before scheduling an appointment with us. Be sure to provide us with yoru insurance company and claims adjuster's name and contact information when you schedule your appointment.

What if I need emergency repair?

If you are traveling and encounter a situation that prohibits you from safely using your motorhome, contact Factory Service. While immediate appointments may not be available, we will make every effort to prioritize your coach in our non-appointment queue.

What information do I need available for check-in?

When checking in for your appointment, please have your service plan, insurance information (if applicable), RV serial number, and mileage. Also ensure that you've removed all perishables from the vehicle, along with any personal items that you'll need to access throughout the day.

Am I able to camp in my vehicle overnight?

Yes. When you receive your appointment confirmation via email, you'll also receive a camping permit valid for both the night before and the night after your scheduled service. If your appointment includes multi-day repairs, the camping permit will be valid for every night of your scheduled service. For most multi-day service, your vehicle will be available to you for camping overnight.

Where can I camp overnight?

Your appointment confirmation email will include details on overnight parking options, including the front lot of the Factory Service Center, another lot north of the front lot, several sites near the Visitor Center, and the Camp Winnebago grounds.

What kind of hookups does your overnight parking have?

Our overnight parking is electric-only with options for 30-amp and 50-amp hookups.

What should I do during my service?

You're welcome to pass the time in our spacious, comfortable, and pet-friendly waiting room with multiple seating options, a coffee station, and complimentary Wi-Fi. Other options include:

  • exploring the Visitor Center (where GoLife Perks members receive a 10% discount on merchandise)
  • scheduling a factory tour for a behind-the-scenes look at the motorhome manufacturing process at Winnebago
  • asking our front desk for a day pass to the YMCA about one mile away from the Factory Service Center
  • visiting one of several local attractions, including Pammel Park, the Heritage Park of North Iowa, the Mansion Museum, or Pilot Knob State Park

We'll call you when your repairs are complete, so you don't have to worry about going off-site during your service!

Is there car rental available in Forest City?

Ask our front desk staff or give us a call at (866) 311-7133 for recommendations on local car rentals.

How can I pay for my service?

We accept:

  • Visa
  • MasterCard
  • Discover
  • Traveler's Cheques
  • Certified checks
  • cash

We are unable to accept American Express or personal checks at this time.

If insurance will be paying for the cost of your repairs, please have all relevant information available to share with us during check-in for your appointment.

I have a different question; who can I contact?

Give us a call at (866) 311-7133, and we'll do our best to help!