Frequently Asked Questions
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Identify Your RV will provide important information regarding your Certification Label and Option Codes.
For questions related to the engine, transmission, suspension, etc. you should contact the chassis manufacturer directly:
- Allison/Transmission – (800) 252-5283 www.allisontransmission.com
- Caterpillar/Engine – (877) 777-3126 www.cat.com
- Chevrolet Motor Division – (800) 222-1020 www.chevrolet.com
- Chrysler – (800) 992-1997 www.chrysler.com
- Cummins/Engine – (800) 343-7357 www.cummins.com
- Ford Motor Company – (800) 392-3673 www.ford.com
- Freightliner – (800) 385-4357 www.freightliner.com
- Mercedes – (877) 762-8267 www.mbsprinterusa.com
- ProMaster – (866) 726-4636 www.ramtrucks.com
- Spartan – (800) 543-4277 www.spartanchassis.com
- Volkswagen – (800) 822-8987 www.vw.com
- Workhorse Custom Chassis – (800) 448-7825 workhorse.navistar.com
Wiring and Plumbing diagrams for current production, and dating back to 1990, can be found at Service
The following links will provide useful information regarding caring for the exterior of your motorhome:
The following links will provide useful information regarding caring for the interior of your motorhome:
If you would like to stream videos to the TV screens in your motorhome, view this short video.
If you would like to view a video or photos stored on a USB flash drive, view this short video.
Watch a short video showing how to reset the zero point on your Power Jack leveling system.
Contact Winnebago Customer Assistance at [email protected] or 800-537-1885 with your Winnebago Body Serial Number.
Genuine Winnebago Parts and Accessories are available exclusively through authorized Winnebago Motorhome dealers. Our dealers have the training and experience to assist you to get the right parts for your motorhome. Winnebago Motorhomes does not sell parts directly to customers.
You can find an authorized dealer anywhere in the US or Canada using the dealer locator found here. Winnebago dealers are able to take orders over the phone and can drop ship parts directly to you from the factory – no matter where you are traveling.
Many Winnebago dealers can also assist you via the internet. Simply search “Winnebago Parts” on Google or other search engine.
Please contact or visit your Winnebago motorhome dealer for parts assistance and sales. Winnebago is no longer able to sell parts, provide pricing or provide the status of parts orders directly to motorhome owners.
Yes. Winnebago has a Service Facility to assist you with warranty and retail repairs. You can contact our Service Facility directly to set an appointment at (866) 311-7133.
Contact Winnebago Customer Assistance at [email protected].net or 800-537-1885 with your Winnebago Body Serial Number.
The problem is often simply a disconnected cable. View this short video for help with diagnosis.
The problem is often a tripped breaker. View this short video for help finding and resetting your A/C power breakers.
Watch a short video showing how to resync the Power Gear slide out.
Probably. At higher altitudes, air contains less oxygen and may prevent proper LP operation. For a flame to keep burning, it requires the right mixture of fuel (propane) and air (oxygen). Too much or too little of either and the flame will go out, or burn inefficiently.
Some appliances have an adjustable air intake to adjust the air/fuel mixture. Please consult your specific appliance operator’s manual for instructions on high altitude operation. Depending on how high above sea level you are, you may be able to adjust the air intake to get proper operation.
If your appliance doesn’t have an adjustable air intake, you might try a smaller orifice. At high altitude, there is not enough air getting to the appliance to create the right air/fuel mix, usually creating a lazy yellow flame and soot deposits. In this case, a smaller diameter orifice will limit the amount of fuel and create the correct air/fuel mixture.
Some manufacturers provide special “high altitude kits”. Please consult your specific appliance operator’s manual or contact the manufacturer of your specific appliance to see if they have a kit available.
The operation of a Power Gear slide out is simple and intuitive, but for a refresher on doing it right, view this short video.
It is a good idea to periodically rinse out the inside of your black tank. View this short video for help using the Sani flush feature.